Student Interaction, Technological Engagement, and the Online Community: Exploring How to Humanize Academic Advising with Technology in Higher Education

The use of information and communication technologies, such as Zoom, Canvas, Blackboard, and Microsoft Teams, has dramatically revolutionized student learning and academic advising during the COVID-19 global pandemic. This article builds on previous research to explore how humanizing academic advising with technology impacts student interaction, technological engagement, and the online community in a higher education context. We examine how current and future technological advancement can be leveraged to reach and support students and argue that the academic advising process needs to put human beings at the center of the student experience. This integrative review provides a snapshot of the higher education landscape that may garner future conceptualization of advising practices, implementations, and policies.